At Taunech Fashion & Lifestyle, customer satisfaction is important to us. We carefully check our products before dispatch and make every effort to ensure that you receive your order in good condition.
However, if you receive a product that is damaged, defective, incorrect or different from what you ordered, we are happy to assist you in accordance with the policy below.
1. Eligible Reasons for Replacement or Refund
A product may qualify for replacement or refund in the following situations:
Wrong or different product delivered
Damaged product received
Manufacturing defect
Missing product or item from the order
Incorrect size sent by us, where applicable
Product received in a torn or visibly damaged condition
All replacement and refund requests are subject to verification and approval by Taunech Fashion & Lifestyle.
2. Conditions for Return or Replacement
To be eligible for a return or replacement, the following conditions must be met:
The product must be unused and unworn.
The product must not have been washed, altered, stitched or modified.
Original tags, labels and packaging must be intact.
The product must be returned in the same condition in which it was received.
The customer may be required to provide clear photographs or videos of the product and packaging for verification.
The product must be returned within the applicable return period communicated by Taunech Fashion & Lifestyle.
We reserve the right to reject a return or replacement request if the product does not meet the above conditions.
3. Non-Returnable & Non-Refundable Products
For hygiene, product safety and quality reasons, certain products are not eligible for return, replacement or refund.
The following products are generally non-returnable and non-refundable, unless the product received is damaged, defective or incorrect:
Customised or personalised products
Products that have been altered, stitched or modified as per the customer's request
Products that have been worn, washed or used
Products damaged after delivery due to improper handling
Products without original tags, labels or packaging
Products showing signs of use, stains, perfume, makeup or other external damage
Products purchased under special clearance or final-sale offers, where specifically mentioned
Products returned after the applicable return period
4. Return / Replacement Request Process
If you receive a damaged, defective or incorrect product, please follow the steps below:
Step 1 – Contact Us
Contact Taunech Fashion & Lifestyle as soon as possible after receiving your order.
Step 2 – Share Order Details
Provide your order number and relevant details of the product.
Step 3 – Share Photos/Videos
Send clear photographs or videos showing the issue with the product. This may be required for verification.
Step 4 – Verification
Our team will review the request and verify the issue. Additional information may be requested if required.
Step 5 – Approval
Once the request is approved, we will inform you about the next steps for return, replacement or refund.
Step 6 – Replacement / Refund
If a replacement is approved, the replacement product will be dispatched subject to product availability. If a refund is approved, it will be processed according to the applicable refund procedure.
5. Replacement Policy
If your replacement request is approved, we will try to provide the same product, size and/or variant, subject to availability.
If the same product is unavailable, Taunech Fashion & Lifestyle may offer an alternative solution, replacement with another available product or refund, as applicable.
6. Refund Policy
If a refund is approved, the refund will be processed through the applicable payment method or in another manner communicated by Taunech Fashion & Lifestyle.
The time required for the refund to reflect in your account may vary depending on your bank, payment gateway or payment provider.
Shipping or other applicable charges may be non-refundable unless the return is due to an incorrect, damaged or defective product supplied by us.
7. Damaged or Tampered Package
Customers are advised to check the package at the time of delivery.
If the outer package appears visibly damaged, opened or tampered with, please take photographs or videos of the package before opening it and contact us as soon as possible.
This documentation may be required to process a replacement or refund request.
8. Order Cancellation
Order cancellation requests may be accepted only before the order has been dispatched.
Once an order has been dispatched, cancellation may not be possible.
Customers are requested to contact us as soon as possible if they wish to cancel an order.
9. Important Notes
Return, replacement and refund requests are subject to verification and approval.
We do not accept returns solely due to a change of mind unless specifically stated for that particular product or offer.
Slight differences in colour may occur due to lighting, photography and individual screen settings and may not be considered a product defect.
Customers are advised to check product descriptions, size information and other details carefully before placing an order.
Any special return or exchange conditions applicable to a particular product will be mentioned on the product page or communicated to the customer.
10. Policy Changes
Taunech Fashion & Lifestyle reserves the right to modify or update this Return, Replacement & Refund Policy at any time.
Any changes will be posted on this page with the updated date.
11. Contact Us
For any questions regarding returns, replacements or refunds, please contact us:
Taunech Fashion & Lifestyle
Email: support@taunech.in
Phone/WhatsApp: 918722500882 / 8722500882
We value our customers and are committed to providing a smooth and satisfactory shopping experience.